Frequently Asked Questions
Everything you need to know about Flook The Label
Where does Flook The Label ship from and how long does it take?
All orders are shipped from our warehouse in Bali, Indonesia. International express shipping typically takes 3-7 business days depending on your location and customs processing.
What is your return and exchange policy?
We accept returns for store credit within 14 days of delivery. Items must be in original condition, unworn, unwashed, and with all tags attached. Please note that sale items are final sale.
How do I know which size to choose?
We provide a detailed size guide on each product page. Our pieces are generally true to size, but since many of our garments are handmade or crochet, we recommend checking the specific measurements provided.
Will I have to pay import duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are the responsibility of the customer and are determined by your local customs office.
How should I care for my Flook garments?
To preserve the longevity of our artisanal fabrics, we recommend a gentle hand wash in cold water with mild detergent. Lay flat to dry in the shade and avoid wringing or machine drying.
Are your products ethically made?
Yes, we take pride in our slow-fashion approach. Our collections are ethically handcrafted by local artisans in Bali, ensuring fair wages and a conscious production process.